24/7 Patron & Vendor Care

How can we help you today?

Have questions about an artisan product, delivery telemetry, returns, or seller partnerships? Our concierge team is standing by around the clock.

Customer Support

Order help, billing & inquiries

support@marketly.com

Concierge Hotline

Mon–Sat 9AM–9PM EST

+1 (800) 555-0199

Vendor Relations

Brand onboarding & alliances

sellers@marketly.com

Global HQ

New York, NY 10017

450 Lexington Ave, Suite 1800

Send us a direct message

Our support team generally responds within 2 business hours.

Frequently Asked Questions

Marketly is a curated multi-vendor marketplace. When your cart includes items from different brand ateliers or verified vendors, each artisan directly prepares and ships your goods in insured custom packaging. You receive consolidated order tracking alongside individual tracking numbers for each package.

Response Commitments

Live Chat and Emergency Order Support operates 24/7/365. Telephone concierge is active Monday through Saturday from 9:00 AM to 9:00 PM EST.

Looking to sell?Learn about our vendor network →