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20
Legal & Consumer Protection

Privacy & Data Policy

Effective Date: September 2026 • Last Reviewed & Updated: Q3 2026

Marketly Marketplace Inc. (“Marketly”, “we”, “our”, or “us”) operates a curated multi-vendor e-commerce platform connecting patrons with independent brand ateliers, creators, and third-party vendors. This Privacy Policy explains how we collect, safeguard, process, and disclose your personal information when you visit our storefront, communicate with our concierge, or transact through our escrow infrastructure.

1. Information We Collect

We collect personal information necessary to deliver seamless multi-vendor commerce, fulfill orders, and prevent fraudulent transactions:

  • Contact & Identity Details: Full legal name, billing and delivery addresses, email address, phone number.
  • Authentication Data: User account credentials, encrypted password hashes, and login sessions.
  • Transaction & Order History: Products ordered, vendor origin, amounts paid, coupons redeemed, and shipment telemetry.
  • Device & Network Data: IP address, browser type, operating system, approximate geographical location, and interaction events.

2. How We Use Your Information

We process your personal information strictly for legitimate commercial purposes:

  • Routing fulfillment orders directly to independent brand studios.
  • Managing escrow buyer protection and processing payment authorizations.
  • Providing customer support, warranty assistance, and 30-day return logistics.
  • Detecting unauthorized transactions, fraud, and policy violations.
  • Sending order status notifications, shipping milestones, and critical platform alerts.

3. Multi-Vendor Data Sharing & Fulfillment

Important Multi-Vendor Notice: Marketly is a curated marketplace. When you purchase products from an independent creator or brand atelier, we securely transmit only the required delivery information (recipient name, address, and contact number) to that specific vendor so they can pack and dispatch your shipment.

Vendors are legally bound by strict confidentiality agreements under our Vendor Partner Charter and are explicitly prohibited from selling, leasing, or using your personal details for marketing outside the Marketly platform.

4. Payment & Escrow Security

Marketly does not store raw credit card numbers or banking secrets on our servers. All credit card, debit card, and UPI transactions are tokenized and processed through audited PCI-DSS Level 1 compliant gateways.

Our escrow framework holds funds securely until independent makers have successfully fulfilled and delivered your items according to carrier tracking.

5. Cookies & Tracking Technologies

We use strictly necessary cookies to maintain session states, persist your active shopping bag items, remember voucher codes, and preserve authentication preferences. You can manage cookie settings in your browser at any time.

6. Your Privacy Rights (GDPR, CCPA & Global Laws)

Regardless of your residence, Marketly guarantees the following privacy rights:

Right to Access & PortabilityRequest a full copy of your personal data archive.
Right to Deletion / ErasureRequest permanent purge of your patron profile.
Right to RectificationUpdate shipping addresses and account data instantly.
No Sale of Personal DataWe do not sell your personal data to third parties.

7. Data Protection Officer & Inquiries

For questions regarding this policy or to exercise your statutory privacy rights, please contact our Data Protection Office:

Marketly Marketplace Inc. — Data Protection Office

Email: privacy@marketly.com

Address: 450 Lexington Ave, Suite 1800, New York, NY 10017, USA

Response time: Within 14 business days